Information, documents & forms
Service Information
If you would like more information regarding our services or a Request Form in Word or PDF format, please use the links below:
Useful Information
To assist you in communicating with a deaf person we have produced the following information:
Duty to Provide
A deaf person should not be made to pay for a Language Service Professional (LSP). A service provider is required to make their service accessible to all customers, including deaf people.
In 2003 the UK Government formally recognised British Sign Language (BSL) as a language of the UK. Although BSL has yet to attain legal protection, a number of Acts of Parliament and Codes of Practice require the use of BSL / English Interpreters and Language Support Professionals (LSP).
The Disability Discrimination Act (1995) and subsequent amendments places a duty on service providers (commercial, voluntary and statutory) to make ‘reasonable adjustments’. This is to ensure that disabled people do not endure discrimination whilst accessing a given service. The Disability Rights Commission (2000-2007), which has now been amalgamated into the Equality & Human Rights Commission, published a guide ‘The duty to provide a BSL / English Interpreter under the Disability Discrimination Act (1995)’.
However, not all deaf people use BSL and other forms of LSPs ( Deafblind Interpreters, Deaf Relay, Lipspeakers and Speech to Text Reporters (Palantypists, Stenographers, QWERTY Speed Typists and Notetakers)), also constitute a ‘reasonable adjustment’.
Other supporting legislation and guidance relates to the Judiciary, Police, Health and Social Services. More information is available in the FAQs or by using the links below:
- Home Office - www.homeoffice.gov.uk
- CPS - www.cps.gov.uk
- Criminal Court Review - www.criminal-courts-review.org.uk
- Police - www.police.homeoffice.gov.uk
- NHS - www.dh.gov.uk
- Social Services- www.adass.org.uk
Professional Standards
We have agreed to and exceed the ‘Standards for Agencies’ produced by the Agency Standards Group (ASG). We are also a Corporate Member of the Institute of Translation & Interpreting (ITI) and adhere to the Code of Practice for Corporate Members.
Our British Sign Language / English Interpreters and Language Service Professionals are registered with the appropriate professional body, are CRB checked and hold professional indemnity insurance.
You may view the standards and code below or find additional information in the FAQs or About Us sections:
We use an INCLUSIVE CHARGE which includes the professional fee, administration charge, travel expense, travel time and subsistence*
For more details, request our free Information Pack, this includes:
| • Service Information | • Request Form | • Price List |
| • Terms & Conditions | • BSL Poster | • Pen |
| • Feedback Form | • Complaint Form |
When requesting a pack please include your address, as this information is sent by post.
